CUSTOMER SUPPORT SYSTEMS
Pro-Inbox.
A shared support workspace with the order sitting right beside the conversation.
The problem
Customer conversations and order information are spread across several platforms. Staff need one coherent view — and clear control over what gets sent.
What I did
Built the inbox architecture: channel adapters, conversation records, order context, optional reply drafting and read-only MCP access.
Decisions that matter
- Incoming channel messages are normalised at the boundary.
- Per-user state is kept separate from the conversation.
- AI assistance drafts, staff review — nothing sends itself.
Built · provider integrations being finalised